Changes to Event

The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.

Force Majeure

For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, actions taken by the police, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

Refunds/exchanges

Except where We offer, at our absolute discretion, an applicable Ticket exchange or re-sale, refund facility or Deposit refund, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a 'material change' to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a 'material change' to the programme of the Event, You will be entitled to claim a refund from Us but only in accordance with this clause.

A 'material change' is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of 'understudies' in a performance shall not be a material change or a slight change to the menu choice.

Under no circumstances will We refund the ticket price or deposits for ticket purchasers if You decide You can no longer attend the event or You've simply changed Your mind.

Where an Event has been cancelled or re-scheduled by Us then you will be entitled to claim a refund.

Where such a refund is required; You must notify us by email of your intentions that you require a refund as soon as you are aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. After the rescheduled date your current ticket will be classed as a normal sale and will not be entitled to a refund.

The refund for Tickets will equal the face value of the Tickets purchased only, excluding any booking fee. In order to claim Your refund, please apply in writing to NAPTG, PO Box 47628, London SE4 1QR enclosing Your complete unused Tickets, if received, within 7 days from the date of the Event.  Once the tickets has been received by Us; We will make payment immediately. If you have placed a deposit or purchased your tickets online and have not received your tickets, please apply in writing to the address above quoting your name, address and booking reference number.