Last Updated: 11 August 2026
Need A Place To Go (“NAPTG”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use needaplacetogo.co.uk (the “Website”), contact us, purchase tickets, make a booking, attend one of our Events, enter a competition, subscribe to our communications or otherwise interact with NAPTG.
Please read this Privacy Policy carefully so that you understand how we handle your personal information.
For the purposes of applicable UK data protection legislation, NAPTG is the organisation responsible for deciding how and why your personal information is processed.
Data Controller:
Need A Place To Go (NAPTG)
Postal Address:
PO Box 47628
London
SE4 1QR
Telephone:
020 8123 1262 | 07944 023 493 | 07956 455 494
Email:
info@needaplacetogo.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Depending on how you interact with NAPTG, we may collect different types of personal information.
This may include:
For example:
your name;
postal address;
email address;
telephone or mobile number;
booking information;
ticket information;
Event preferences;
information provided when contacting us;
information submitted when entering competitions;
information provided when subscribing to newsletters or marketing communications; and
information contained in correspondence you send to us.
If you purchase tickets, make a deposit or make another booking with NAPTG, we may collect information necessary to administer the transaction, such as your name, contact details, booking reference, Event details and payment status.
NAPTG does not store your full credit or debit card details where payments are processed through an external payment provider.
Payment information may be processed by the relevant payment provider in accordance with its own privacy policy and security requirements.
When you visit the Website, we may automatically collect certain technical information, such as:
IP address;
browser type and version;
device type;
operating system;
screen resolution;
approximate location derived from technical information;
referral information;
pages visited;
time spent on pages;
dates and times of visits;
website interactions; and
other technical or usage information.
Some of this information may be collected through cookies or similar technologies.
We may use your personal information where necessary for the following purposes:
We may use your information to:
process ticket purchases and bookings;
administer deposits;
manage Event attendance;
provide customer service;
respond to enquiries;
process refunds where applicable;
communicate important information about Events;
administer competitions and promotions;
provide services you have requested; and
manage our relationship with you.
We may use information to:
operate and maintain the Website;
improve Website functionality;
troubleshoot technical problems;
protect the security of the Website;
understand how visitors use the Website; and
improve the customer experience.
We may use information to:
maintain appropriate business records;
analyse booking and attendance patterns;
understand our audience;
improve our Events and services;
monitor Website performance;
prevent fraud or misuse;
investigate complaints;
enforce our terms and conditions; and
comply with legal and regulatory obligations.
Where permitted by applicable law and, where required, with your consent, we may contact you about:
NAPTG Events;
tickets and bookings;
promotions;
news;
competitions;
services;
offers; and
other information that may be relevant to you.
Marketing may be sent by email, SMS, telephone or other permitted communication methods.
You can unsubscribe from marketing communications at any time.
Depending on the circumstances, we may process your personal information because:
it is necessary to perform a contract with you, such as processing a ticket purchase or booking;
it is necessary for us to comply with a legal obligation;
you have given consent, where consent is required;
it is necessary for our legitimate interests, provided those interests do not override your rights and interests; or
another lawful basis applies under applicable data protection law.
Where we rely on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
We may send you marketing communications where we are legally permitted to do so.
You can stop receiving marketing communications at any time by:
using the unsubscribe link contained in an email;
replying to a marketing message where an opt-out facility is provided;
contacting us using the details in this Privacy Policy; or
following any other opt-out instructions provided with the communication.
Please note that opting out of marketing does not prevent us from sending essential non-marketing communications relating to an existing booking, ticket, payment, Event or other service you have requested.
Electronic marketing is subject to applicable privacy and electronic communications laws, including PECR.
NAPTG does not sell your personal information.
We may, however, share personal information where reasonably necessary to operate our business, provide services to you, process transactions, comply with legal obligations or protect our legitimate interests.
This may include sharing information with trusted service providers such as:
ticketing and booking platforms;
payment processors;
Website hosting providers;
email and communications providers;
SMS providers;
IT and technical service providers;
analytics providers;
Event venues and relevant Event partners;
professional advisers;
insurers;
legal or regulatory authorities; and
other service providers who process information on our behalf.
Where appropriate, we will require relevant third-party service providers to handle personal information securely and only for authorised purposes.
We may also disclose information where required by law, court order, regulatory authority or law enforcement agency.
Depending on the Event and the service being provided, it may be necessary to provide limited personal information to a Venue, hotel, caterer, ticketing company or other Event service provider.
For example, this may include your name, booking details, room requirements, meal requirements or contact information where necessary to fulfil your booking.
We will only provide information that is reasonably necessary for the relevant purpose.
We may use information in an aggregated or anonymised form to understand:
the number of Website visitors;
audience demographics and characteristics;
booking patterns;
Event attendance;
Website usage;
customer preferences; and
the effectiveness of our marketing.
Where information has been properly anonymised so that individuals cannot reasonably be identified, it may be used for statistical, analytical or business purposes.
We may use analytics services to understand how visitors use our Website.
Depending on the analytics services we use, information may include:
pages visited;
browser and device information;
approximate location;
referral source;
time spent on the Website;
interactions with Website content; and
other technical or usage information.
Where an analytics service uses non-essential cookies or similar technologies, we will seek consent where required by law.
Our Website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help a website remember preferences, understand how visitors use the website and provide certain functionality.
We may use different categories of cookies, including:
These cookies are required for the Website to operate properly or to provide a service that you have requested.
These may remember choices you make, such as language or other Website preferences.
These help us understand how visitors use the Website and identify areas for improvement.
Where used, these may help us understand marketing performance or provide more relevant advertising.
Non-essential cookies will only be used where the appropriate consent or other lawful basis is in place.
You may be able to control cookies through our cookie consent mechanism and your browser settings.
Simply continuing to browse the Website will not, by itself, constitute consent to non-essential cookies where consent is legally required.
The ICO's current guidance states that organisations must explain what cookies do and generally obtain active consent before setting non-essential cookies.
Our Website may contain links to third-party websites, social media platforms, advertisers, ticketing services or other external websites.
Once you leave the NAPTG Website, this Privacy Policy does not govern how the third party processes your personal information.
You should review the privacy policy and terms of any third-party website or service before providing personal information.
NAPTG is not responsible for the privacy practices of third-party websites that we do not control.
NAPTG may operate social media pages or include social media links and features on the Website.
If you interact with NAPTG through a social media platform, the relevant platform may collect and process information about you.
That processing is governed by the privacy policy and terms of the relevant social media provider.
Where you communicate publicly with NAPTG through a social media platform, other users may also be able to see that communication.
Please avoid publishing personal or confidential information publicly.
NAPTG Events may be photographed, filmed or recorded.
By attending an NAPTG Event, you acknowledge that photography, video recording and audio recording may take place.
General Event photography and recording may be used for legitimate NAPTG purposes, including:
Event highlights;
promotional materials;
social media;
websites;
advertising;
marketing;
future Event promotion; and
other communications relating to NAPTG.
Where reasonably practicable, appropriate notices may be displayed at the Event to inform attendees that photography or recording is taking place.
We may also use professional photographers, videographers or other authorised contractors to record Events on our behalf.
If you have a particular concern about being photographed or recorded, please speak to a member of the NAPTG team before or during the Event so that we can consider reasonable steps where appropriate.
Nothing in this section is intended to remove or restrict any rights you may have under applicable data protection, privacy or other laws.
If you voluntarily submit photographs, comments, reviews, messages or other content to NAPTG, we may process the information contained in that submission for the purpose for which it was provided and in accordance with this Privacy Policy.
You should not submit personal information belonging to another person unless you have permission or another lawful basis to do so.
Please do not submit sensitive or confidential information through public areas of the Website or social media unless specifically requested.
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
unlawful processing;
accidental loss;
destruction;
alteration; and
damage.
Where appropriate, electronic transactions may be protected using encryption and other security measures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should take reasonable precautions when sending information online, including keeping passwords and account information confidential where applicable.
Where you purchase tickets, make deposits or make other payments through NAPTG or an external payment provider, payment information may be processed by the relevant payment service provider.
NAPTG does not intentionally store full credit or debit card numbers or security codes on its own systems.
Payment providers may process your payment information in accordance with their own privacy policies and applicable legal requirements.
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
provide services;
maintain booking and financial records;
comply with legal and regulatory obligations;
resolve disputes;
enforce agreements;
prevent fraud; or
establish, exercise or defend legal claims.
The appropriate retention period will depend on the type of information and the reason for which it is being processed.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
Some of our service providers or technology providers may operate outside the UK.
Where personal information is transferred to or accessed from another country, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.
Depending on the destination and circumstances, this may include relying on UK adequacy regulations, appropriate safeguards or another lawful transfer mechanism.
We will not knowingly make a restricted international transfer unless the requirements of applicable UK data protection law have been satisfied.
Depending on the circumstances, you may have rights under applicable data protection law, including the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request portability of certain personal information; and
object to direct marketing.
These rights are subject to certain legal conditions and exemptions.
You will generally not be charged a fee for exercising your data protection rights. However, applicable law may allow us to charge a reasonable fee or refuse a request where a request is manifestly unfounded or excessive.
To exercise your rights, please contact us using the details provided in this Privacy Policy.
We may need to request additional information to verify your identity before releasing or changing personal information.
You can unsubscribe from NAPTG marketing communications at any time.
If you unsubscribe from marketing, we may retain a record of your opt-out request so that we can respect your preference and avoid sending you unwanted marketing communications.
Unsubscribing from marketing does not affect essential communications relating to your existing purchases, bookings, Events or other services.
Our Website and Events may be accessible to children and young people, but we do not knowingly collect children's personal information unnecessarily.
Where an Event, competition or service involves age restrictions or requires parental or guardian consent, those requirements will apply.
Parents or guardians who believe that a child has provided personal information to NAPTG without appropriate consent may contact us so that we can review the information and take appropriate action where necessary.
If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.
Where legally required, we will notify the Information Commissioner's Office and/or affected individuals.
If you have concerns about how NAPTG has handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
You can find information about the ICO and its complaints process on the ICO's official website:
Information Commissioner's Office (ICO)
We may update this Privacy Policy from time to time to reflect changes to:
our services;
our Website;
how we process personal information;
technology;
applicable laws or regulations; or
guidance from regulatory authorities.
The latest version will be published on this page with the date it was last updated.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we use your personal information, please contact:
Need A Place To Go (NAPTG)
PO Box 47628
London
SE4 1QR
Telephone:
020 8123 1262
07944 023 493
Email:
info@needaplacetogo.co.uk
Need A Place To Go (NAPTG)
Privacy Policy – Last Updated: 11 August 2026
For further information please do not hesitate to call
0208 123 1262 | 07944 023 493
or email needaplacetogo@gmail.com
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