Changes to Event
The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.
For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, actions taken by the police, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
Deposit refund, Tickets or deposits cannot be exchanged or refunded after purchase or being placed unless the performance is cancelled altogether or rescheduled to a different day only (NOT including a change of start and finishing times, and subject to below) or where there is a 'material change' to the programme of Event. Where an Event is cancelled or rescheduled to a different day (NOT including a change of start and finishing times, and subject to below) by the Venue or Promoter, where an Event is cancelled altogether or rescheduled due to circumstances beyond Our control, or where there is a 'material change' to the programme of the Event, You will be entitled to claim a refund from Us but only in accordance with this clause.
A 'material change' is a change which, in Our reasonable opinion only, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect (NOT including a change of start and finishing times). The use of 'understudies' in a performance shall not be a material change or a slight change to the menu options.
Once tickets has been purchased or Deposits paid; Under no circumstances will We refund the ticket price or deposits for ticket purchasers if You can no longer attend the event regardless of the excuse, a circumstance beyond your control, illness or You've simply changed Your mind.
Where an Event has been cancelled altogether or re-scheduled to a different day by Us (not including a change of start and finishing times) then you will be entitled to claim a refund.
Where such a refund is required; You must notify us by email of your intentions that you require a refund as soon as you are aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. After the rescheduled date your current ticket will be classed as a normal sale and will not be entitled to a refund.
The refund for Tickets will equal the face value of the Tickets purchased only, excluding any booking fee. In order to claim Your refund, please apply in writing to NAPTG, PO Box 47628, London SE4 1QR enclosing Your complete unused Tickets, if received, within 7 days from the date of the Event. Once the tickets has been received by Us; We will make payment immediately. If you have placed a deposit or purchased your tickets online and have not received your tickets, please apply in writing to the address above quoting your name, address and booking reference number.
Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash or cheque.
If You purchased Your ticket from one of the outlets or one of our DJs, please return the tickets to the address above but You must notify us of Your intentions as set out above.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk) or the Department for Business Innovation and Skills.
If you believe you have developed Covid symptoms within the space of 7 days before an event, please take a PCR test (not a lateral flow test), if you test positive, please stay at home, self-isolate and do not attend the event!
IF AN EVENT DOES NOT TAKE PLACE AND IS CANCELLED DUE TO GOVERNMENT GUIDELINES ONLY, PLEASE DO NOT WORRY, EVERYONE WILL RECEIVE A REFUND.
PLEASE NOTE; WE KINDLY ASK TO BE PATIENT WITH US, DEPENDING ON THE SIZE OF THE EVENT, REFUNDS CAN TAKE UP TO 2 WEEKS TO BE PROCESSED AND WILL BE IN ORDER OF EARLY DATE PURCHASE FIRST. WE PAY THE VENUE IN ADVANCE AND NAPTG WILL HAVE WAIT UNTIL THE VENUE REFUNDS US.
IF THE EVENT GOES AHEAD BUT WITH RESTRICTIONS IN PLACE LIKE MASK WEARING ON ENTRY, HAVING TO SHOW A NEGATIVE LATERAL FLOW TEST RESULT BEFORE ENTERING, THIS IS NOT CLASSED AS A CANCELLED EVENT. IF YOU DECIDE NOT TO ATTEND THE EVENT OR ARRIVE LATE, YOU WILL NOT BE REFUNDED UNDER NO CIRCUMSTANCES.
In most cases, due to the nature of contracts signed between the venue and NAPTG, unfortunately we will not be able to refund any money you have paid to purchase the tickets or any expenditure incurred in order to attend the event if you develop Covid.
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event to a different day, or for material changes to an Event, will be limited to the refund as set forth above and to the face value of the ticket price.
Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our proven negligence or that of the Venue or the Promoter or other breach of statutory duty.
It is Your responsibility to ascertain whether an Event has been cancelled altogether or re-scheduled to a different day by either phone call or by email to us.
Where an Event is cancelled altogether or re-scheduled to a different day (not including a change of start and finishing times), We will use Our reasonable endeavours to notify You using the details You provided Us with, at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
It is Your responsibility to inform Us of any change to your contact details.
NEED A PLACE TO GO (NAPTG)
PO BOX 47628
LONDON SE4 1QR
020 8123 1262 | 07944 023 493 | 07956 455 494
Attending our events
By visiting a Need A Place To Go (NAPTG) event, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by NAPTG. Images, photos and/or videos may be used to promote similar NAPTG events in the future, highlight the event and exhibit the capabilities of NAPTG. You release NAPTG and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by NAPTG or the person or entity designated to do so by NAPTG. You have been fully informed of your consent, waiver of liability, and release before entering the event.
Need A Place To Go reserves the right to amend its Purchase & Cancellation Policy at any time so please keep checking before using the NAPTG website.