Last Updated: 11 August 2026
Please read this Purchase, Deposit & Cancellation Policy carefully before purchasing tickets, making a deposit, or booking any event organised or promoted by Need A Place To Go (“NAPTG”, “we”, “us” or “our”).
By purchasing a ticket, paying a deposit, or otherwise making a booking with NAPTG, you acknowledge that you have read and understood this policy and agree to be bound by its terms, subject always to your statutory rights as a consumer.
NAPTG, the Event organiser, Promoter and/or Venue reserves the right to make reasonable changes to the published Event programme where necessary.
This may include changes to performers, entertainment, menus, seating arrangements, venue facilities, event timings, running order, or other elements of the Event.
Where reasonably necessary, such changes will not automatically entitle a Ticket holder or customer to a refund.
The use of replacement performers, including understudies, minor programme changes, or minor changes to menu options will not normally constitute a material change.
A “material change” means a change which, in our reasonable opinion, significantly alters the Event from what a reasonable customer purchasing the relevant ticket could reasonably have expected at the time of purchase.
All deposits paid to NAPTG are non-refundable, except where we are legally required to provide a refund.
Once a deposit has been paid, it is allocated towards securing and organising the Event and related arrangements. Deposits cannot be transferred, exchanged, credited, or refunded simply because a customer subsequently decides not to attend.
This applies regardless of the reason for non-attendance, including:
a change of personal circumstances;
illness or injury;
travel difficulties;
transport disruption;
accommodation issues;
work or family commitments;
financial circumstances;
change of mind; or
any other personal reason.
Customers should therefore only pay a deposit where they are satisfied that they can attend the Event and comply with the applicable booking terms.
Deposits are necessary to allow NAPTG to make advance financial commitments in connection with an Event.
Depending on the Event, deposits may be used to secure or contribute towards:
the Venue;
hotel rooms or accommodation;
private dining or dinner spaces;
catering and food requirements;
entertainment and performers;
event production and equipment;
transport or other contracted services; and
other arrangements required to organise the Event.
NAPTG is often required to make these commitments and payments to third parties weeks or months before an Event takes place.
Once these arrangements have been confirmed, NAPTG may be unable to recover the relevant expenditure. For this reason, deposits are non-refundable, subject to any rights a customer may have under applicable law.
Once a Ticket has been purchased, the purchase is generally final.
Tickets cannot be cancelled or refunded because the customer can no longer attend, except where a refund is required under this policy or applicable law.
This includes situations where a customer:
changes their mind;
becomes unavailable;
is unable to travel;
arrives late;
decides not to attend;
purchases a ticket in error; or
is unable to attend for personal reasons.
Customers are responsible for checking the Event details, including the date, Venue, entry requirements and any applicable restrictions, before purchasing.
If you cancel your booking or decide not to attend an Event, your deposit will not be refunded.
Unless expressly stated otherwise for a particular Event, Ticket purchases are also non-refundable where the Event continues to take place as scheduled.
NAPTG may, at its discretion, permit a Ticket to be transferred to another person or offer another arrangement. Any such decision is discretionary and does not create an obligation to provide a refund or transfer.
Where tickets are transferable, the original purchaser remains responsible for ensuring that the person receiving the ticket complies with all Event terms and conditions.
If NAPTG cancels an Event altogether, customers may be entitled to a refund in accordance with the circumstances of the cancellation and applicable law.
Where a refund is offered or legally required, the amount and method of refund will be communicated to affected customers.
Unless otherwise required by law, NAPTG will not be responsible for additional costs or losses incurred by customers in connection with a cancelled Event, including travel, accommodation, parking, transport or other personal expenses.
If an Event is rescheduled to a different date, NAPTG will notify customers using the contact details provided at the time of booking where reasonably practicable.
Where an Event is moved to a different date, any applicable refund rights will be communicated to customers.
A change to the start time or finishing time alone will not normally constitute a rescheduling to a different date and will not automatically entitle customers to a refund.
Customers who are unable to attend a rescheduled Event should contact NAPTG as soon as possible after being notified of the change.
Where a refund is available, customers must request it within the deadline communicated by NAPTG. Failure to request an available refund within the applicable deadline may result in the refund entitlement expiring, where legally permitted.
If NAPTG makes a material change to an Event, customers may have a right to a refund depending on the nature of the change and applicable consumer law.
A material change will be assessed reasonably and in the context of the Event as a whole.
The following will not normally constitute a material change:
minor changes to the Event programme;
changes to the running order;
replacement performers of a similar nature;
use of understudies or replacement entertainment;
minor changes to food or menu options;
reasonable changes to seating arrangements;
changes to start or finishing times; or
other minor operational changes.
Nothing in this section limits any statutory rights you may have.
Where a refund is available, customers must contact NAPTG in writing using the contact details provided below.
Refund requests should include:
your full name;
booking reference, where applicable;
Event name and date;
contact details;
details of the ticket or booking; and
the reason for the refund request, where applicable.
Where physical tickets have been issued and a return is required, NAPTG may require the original unused tickets to be returned before processing the refund.
Refunds will normally be made to the original purchaser and, where reasonably possible, using the same payment method used for the original purchase.
Unless otherwise required by law, refunds will not be made to a third party who did not make the original purchase.
Where a refund is required due to an Event cancellation or other qualifying circumstance, NAPTG will communicate the applicable refund arrangements to customers.
Where a refund is legally due, the treatment of booking fees, administration fees or other charges will depend on the circumstances and applicable law.
Any non-refundable third-party charges will be identified to customers where applicable.
For the purposes of these Terms and Conditions, “Force Majeure” means an event or circumstance beyond our reasonable control.
This may include, without limitation:
acts of God;
natural disasters;
extreme weather;
fire or explosion;
flood;
war or threat of war;
terrorism or acts of terrorism;
civil unrest or riot;
strikes or industrial disputes;
government action or restrictions;
actions of law enforcement or public authorities;
national emergencies;
epidemic or pandemic-related restrictions;
third-party injunctions;
failure of essential utilities or infrastructure; or
other circumstances which could not reasonably have been prevented or overcome by NAPTG.
Where an Event cannot proceed, or must be changed or postponed, because of a Force Majeure event, NAPTG will take reasonable steps to communicate the position to customers and will deal with refunds or alternative arrangements in accordance with applicable law and the circumstances of the Event.
NAPTG understands that circumstances can change. However, once tickets have been purchased or deposits have been paid, customers remain responsible for their booking.
Except where a refund is required by law or expressly provided for under this policy, NAPTG will not refund deposits or tickets because a customer is unable to attend.
This includes illness, injury, bereavement, travel problems, transport disruption, work commitments, family circumstances or other events affecting the individual customer.
Customers may wish to consider appropriate travel or event insurance where they are concerned about potential losses arising from circumstances outside NAPTG's control.
Customers are responsible for arriving at the Event in sufficient time to comply with any entry procedures.
Late arrival does not normally entitle a customer to a refund.
NAPTG and/or the Venue may refuse entry or require a customer to leave where reasonably necessary for safety, security, licensing, legal, operational or other legitimate reasons.
Where entry is refused because a customer has breached the Event's terms, entry requirements or reasonable instructions, no refund will normally be provided, subject to applicable law.
Customers are responsible for checking any entry requirements communicated before the Event.
These may include, where applicable:
age restrictions;
identification requirements;
dress codes;
security checks;
prohibited items;
Venue rules;
licensing requirements; and
health, safety or other lawful entry requirements.
Requirements may be updated where reasonably necessary.
Failure to comply with applicable entry requirements may result in refusal of entry without a refund, subject to applicable law.
Customers are responsible for their own travel, accommodation, parking, transport, meals and other personal arrangements connected with attending an Event.
NAPTG will not normally be responsible for losses relating to arrangements independently made by a customer, including travel or accommodation costs.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to applicable law, NAPTG's liability in relation to cancellation, rescheduling or material changes to an Event will be limited to the refund or other remedy available to the customer under this policy and applicable law.
Customers are responsible for their personal belongings while attending an Event.
NAPTG, the Venue and/or Promoter will not be responsible for loss, theft or damage to personal belongings except where liability arises as a result of negligence, breach of statutory duty or other circumstances for which liability cannot legally be excluded.
Customers are responsible for keeping their contact details up to date and checking communications relating to their booking.
Where an Event is cancelled or rescheduled, NAPTG will use reasonable endeavours to notify customers using the contact details supplied at the time of booking.
However, NAPTG cannot guarantee that notification will be received before the original Event date.
Customers should therefore check their emails and, where appropriate, contact NAPTG if they have any concerns about the status of an Event.
By attending a NAPTG Event, you acknowledge that photography, filming and audio recording may take place at the Event.
By entering the Event premises, you consent to your image, likeness and/or voice being captured incidentally or as part of general Event coverage and potentially used by NAPTG for legitimate purposes connected with the Event and its promotion, including:
websites;
social media;
promotional materials;
advertising;
marketing;
future Event promotion;
broadcasts or online content; and
other reasonable promotional purposes.
Where reasonably practicable, NAPTG may provide signage or other notice that recording is taking place.
If you have a specific concern about being photographed or recorded, please contact a member of the NAPTG team before or during the Event so that reasonable steps can be considered.
Nothing in this section affects any rights you may have under applicable data protection or privacy law.
Nothing in this Purchase, Deposit & Cancellation Policy is intended to exclude, restrict or remove any statutory rights that you have as a consumer.
Where a term of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Customers may obtain independent information about their consumer rights from Citizens Advice or another appropriate consumer advice service.
NAPTG reserves the right to update or amend this Purchase, Deposit & Cancellation Policy from time to time.
The version applicable to your purchase will generally be the version in force at the time you make your booking, unless a change is required by law or applies to you on another lawful basis.
Customers should review the applicable policy before making a new purchase or booking.
NEED A PLACE TO GO (NAPTG)
PO Box 47628
London
SE4 1QR
Telephone: 020 8123 1262 | 07944 023 493 | 07956 455 494
Email: needaplacetogo@gmail.com
For further information please do not hesitate to call
0208 123 1262 | 07944 023 493
or email needaplacetogo@gmail.com
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